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ISO/IEC 20000 Foundation

The PECB ISO/IEC 20000 Foundation training course enables you to learn the basic elements to implement and manage a Service Management System (SMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an SMS, including SMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After attending this training course, you can sit for the exam, and if you successfully pass the exam, you can apply for the “PECB Certified ISO/IEC 20000 Foundation” credential.  A PECB Foundation certificate shows that you have understood the concepts, principles, and the basic structure of the implementation and management of a service management framework based on the ISO/IEC 20000 international standard.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

19 courses found

    • Delivery Format: Public Classroom
    • Date 06-07 August, 2025 | 9:00 AM to 5:00 PM
    • Location: Riyadh (Arab Stand)
    • Language: English
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    $1,998.00

    • Delivery Format: Virtual Learning
    • Date 07-08 August, 2025 | 9:00 AM to 5:00 PM
    • Location: Virtual (Arabian St)
    • Language: English

    $1,998.00

    • Delivery Format: Virtual Learning
    • Date 13-14 August, 2025 | 9:00 AM to 5:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
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    $1,998.00

    • Delivery Format: Public Classroom
    • Date 10-11 September, 2025 | 9:00 AM to 5:00 PM
    • Location: Riyadh (Arab Stand)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 17-18 September, 2025 | 9:00 AM to 5:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 08-09 October, 2025 | 9:00 AM to 5:00 PM
    • Location: Riyadh (Arab Stand)
    • Language: English
    Request Space

    $1,998.00

    • Delivery Format: Virtual Learning
    • Date 09-10 October, 2025 | 9:00 AM to 5:00 PM
    • Location: Virtual (Arabian St)
    • Language: English

    $1,998.00

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